FAQ

I love your designs, how do I order?
Ordering is easy, while viewing the design you like, you will see an [ADD TO BASKET] button. Input the exact number of cards that you need. Price shown is for each card. Quantity Discounts will appear in your basket.

I am trying to purchase the card, but it didn't ask me for my info, how do I customize the card?
After you purchase the design, i will email you for all the info to customize the card.

This is what sets me apart from 99% of the other online card companies. you are NOT alone in this process. you do not design the card, I DO. My designs are not templates where we just type in info and upload a pic. I personally design each and every card just for you. this means your text will fit, i will custom crop your photos to fit and offer FREE photo editing so your photos look their best.

I just placed my order, what happens next?
We will contact you within 24 hours and request the information to complete your order. You will then respond me with the applicable information and email me the photographs you want on your design. If you want, you are more then welcome to submit info on your own. See here for details: ordering process

Can I see a design before I pay?
I am sorry, but due to the time I spend on each design, especially during the holiday season, i can not design cards without purchase.

What makes your designs different then other online card companies?
Me! I do each card personally. a computer is not putting your design together I am. Unlike 99% of online companies, I will (at no extra cost) customize the wording and colors on your design for you. I can match your child's outfit or add polka dots instead of snowflakes :)

Do you offer digital files?
At this time, no. I do not sell my digital files.

The design i like has three photos, but i only have two pictures, will that work?
Again, because i work each card for you, i can usually customize a design to work with the amount of photos you have.

I had my photos taken by a professional photographer, can I scan them to use on the card?
Most photographers require a release to use/duplicate their images. Please check with your photographer for a release.

What is the printing process?
Photo paper cards are printed on FUJI Crystal Archive Paper and are printed at a professional photo lab. Unlike photos printed on an inkjet or laser printer, these photo cards will last a lifetime and not fade. Cardstock orders are press printed (not laser nor inkjet) on high quality cardstock.

I have my own wording I want to use. Do I have to use your wording or can I use my own?
All wording is completely customizable.

Will I see a proof before you print and send me my order?
Yes, I will send you a proof for approval prior to printing.

How long does it take before I see my proof?
Most orders have a proof within 48 hours. During Holiday season, this may go up to 72 hours.If you need your proof sooner, see below.

Time got away from me . . .do you offer rush service?
If time permits, we may be able to accomadate a "RUSH" order. rush orders have a $10 rush fee and we will have your proof within 24 hours, email me for details.

How long after I approve my order do you ship?
Orders are printed and shipped within 3 business days

What happens if I get my proof & I need to make changes.
A revision to your design is included in the purchase price. I ask that you take your time and make sure that everything on the card is correct so any and all changes can be done at once. multiple requests for revisions may incur a revision fee, depending upon the request.

What payment methods do you accept?
We accept Visa, Mastercard, and Discover through PayPal.

What shipping method is used? We use USPS Priority Mail shipping service (2-3 day standard delivery time).

Can you change my photographs to black and white?
Yes, we can change any color photos to black and white or sepia coloring.

My child has a scratch on her chin, can you fix that?
Yes, for no additional charge, minor airbrushing is included.

3 comments:

valerie said...

HI! I ordered Envelopes last week and I have not gotten any info on if it went thru? I really need them by friday . Can you please email me? Or call
littlemissv.valerie@gmail.com
913.636.3601

Valerie Alvarez
Thanks you!

Csilverman said...

Hi, I know this is random but I love your work and I read that you hand draw all of your designs. Do you do hand lettering too or is the a typeface from a computer? I'm a graphic design student so I'm just admiring your work!

marie said...

csilverman - not random at all, good question. i am not a type designer {yet} lately, i have been playing with fonts and adding swirls, swashes, etc to fonts, so it got me thinking and i recently purchase some type software, so i hope to soon publish my own font. for now, i am at myfonts.com all the time drooling over new fonts.